Get to know patients

Sano Virtual Waiting Room

With up to 40% of patients dropping out of trials, patient retention is high on the list of clinical research challenges. Sano’s Virtual Waiting Room addresses this issue, making patient interactions around research less transactional to improve retention down the line.

Once patients have created a profile on the Sano Platform, they enter our Virtual Waiting Room, where we provide tailored content to drive patient engagement between study stages and site visits. Built-in, innovative features include: 

Sano also provides concierge phone calls to provide an even more personal touch.

This approach builds a strong relationship between patients and researchers, leading to impressive results:

Outreach and participant engagement content

For patients who are not eligible for a trial now, but may be able to participate later, our in-house team of content creators develops customized, ethically-approved patient outreach materials. 

We offer compelling and relevant content to drive patient engagement, as well. This content offers easy-to-understand information on genetics and health, and can include Personal DNA reports, Genetics 101, and more.

Engagement analysis

Sano knows that patient engagement is only as good as its results, so we provide sponsors with full metrics visibility throughout the lifecycle of the trial.

This includes comprehensive patient engagement tracking so you’ll never wonder what’s happening with your trial again. You can keep a close eye on response rates to study communications, including emails, surveys, consent, DNA testing and more.